SWAT Pen o-rings 2-Pack

I had bought the self defense pen and I love it, but the O ring came out and it had stretched out of shape enough to where it wouldn't stay in. I called customer service, and I was immediately sent another two O rings free of charge. Works great now, the cap stays on both ends. I'm glad to see a company that still believes in customer service!

Best customer service!

Great service

Funny thing about the replacement o-rings: I have two SWAT pens and love them! I actually feel naked without one in my shirt pocket these last couple of years. The o-rings are a part of normal maintenance on these pens and most of us aren't used to maintaining much of anything anymore it seems, but I don't mind. I had tried to order a set of o-rings in the past and they never showed up so I went to Harbor Freight and bought a generic o-ring set that were the blue, high temp stuff for a Coleman stove/lamp hobby i also have. Anyway i made do with a couple of slightly thicker o-rings which make the cap a little harder to remove and post. So i tried to order another set of o-rings and got a pop up stating that they couldn't be shipped to my address. Not understanding why, I contacted customer service who replied to my email during the Christmas season stating that they'd look into it. I never heard back as to why but did receive a new set of factor o-rings in the mail in very short order, no charge. That's what i like about Atomic Bear. Not all of their products are for me personally and that's fine. Their customer service is top-notch and well worth pointing out to people. They are the type of company you want to do business with they set a good example in how they interact with their customers. Chuck

Very much appreciate the excellent customer service, that will allow me to get more extended life out of my tactical pen. Great product, great service, thanks!